Digital Capability Building & Support

Build Confidence, Not Just Systems

A new tool is only as good as the people behind it. That’s why we don’t just help you set up better systems, we help your team build the confidence, capability, and clarity to manage and grow them over time.

Whether you need a second brain, a steady hand, or a digital problem-solver on speed dial, we can support you as little or as much as you need. Think of us as your on-call digital Swiss Army knife, ready to jump in and untangle the tricky stuff.

Support Options — When and How You Need It

  • System Administration

    We handle the behind-the-scenes work: system updates, access management, troubleshooting, data integrity checks, and keeping things running smoothly.

  • Staff Training & Upskilling

    From bite-sized tutorials to full team workshops, we help build internal capability so your people can confidently use, and even lead, your digital tools.

  • Strategic Guidance

    We help you plan for what’s next, whether that’s scaling your systems, integrating new tools, or future-proofing your operations.

  • Ad-Hoc Problem Solving

    Something not working? Workflow broken? Need to brainstorm a workaround? We’re here when things get stuck, strange, or need untangling, fast.

Flexible Ways to Work Together

We know every organisation is different, so we offer a range of engagement models to fit your needs and budget:

  • Project-Based Support
    Tidy, time-bound pieces of work with clear deliverables and handover.

  • Monthly Retainer
    Ongoing, reliable support for teams who want peace of mind and a go-to expert on hand.

  • Training & Capability Building
    One-off or recurring workshops, drop-in sessions, and training resources tailored to your systems and team.

  • Virtual CIO / Digital Advisor
    Need senior strategic input but not a full-time tech lead? We can step in as your fractional digital advisor, bridging the gap between ops, strategy, and systems.

Our Approach

Step 1: Get to Know You & Your Challenges

First, we take time to understand your organisation—your purpose, challenges, current systems, and where you want to go. We listen to your team's pain points, observe your workflows, and get a feel for your culture. Our goal is to understand not just what's not working, but why it matters.

Step 2: Untangle the
Mess

We’ll map out your current systems and processes, identifying where things get stuck, disconnect, or create unnecessary work. We'll figure out what's worth keeping, what needs tweaking, and what should be completely reimagined.

Step 3: Find Practical Solutions That Fit

Together, we'll explore options that align with your needs and budget. We promise to be direct about what will work and what won't. You'll get clear recommendations with practical next steps that won't require a second mortgage. We’ll make sure you understand the options in plain language, not tech jargon.

Step 4: Make It Happen & Build Your Capability

We don't just implement and disappear. We’ll help your team build confidence with new systems through training, support, and creating resources they'll actually use. Our goal is for your team to feel empowered, not dependent on us.

Step 5: Check In & Tune Up

Systems evolve, and so should your solutions. We'll check in on what's working, make adjustments, and ensure your organisation continues to grow with confidence.

Throughout this journey, our focus is on practical solutions that free your organisation to focus on its purpose, not its paperwork. And we promise to bring a bit of humor along the way, because technology doesn't have to be so serious!