Process Redesign & Automation

Ongoing Support & Capability Building

Not every organisation has the budget (or need) for a full in-house digital team, but that shouldn’t hold you back from working smarter, simplifying your systems, and staying ahead of change.

That’s where we come in.

At Untangled, we offer practical, tailored support to help your team manage and evolve your systems with confidence. Whether you need consistent help each month, targeted troubleshooting, or a digital strategist in your corner, we offer the right-sized support to meet you where you are.

We’re not just here to fix things, we’re here to grow your internal capability, reduce tech overwhelm, and help your people feel confident, not confused.

What We Offer

  • System Administration & Optimisation

    System Administration & Optimisation

    We take care of the backend so you can focus on your mission. That means managing user access and permissions, cleaning and maintaining your data, and keeping your systems running smoothly. We handle the fiddly bits, like fixing broken workflows, setting up integrations, and making sure everything is up-to-date, so your team can get on with the work that matters.

  • Staff Training & Internal Capability Building

    Staff Training & Internal Capability Building

    We help build your team’s confidence to use and lead your systems, not just follow along. From tailored workshops (delivered in-person or online), to one-on-one coaching for internal champions, we match our approach to how your people learn best. We also provide easy-to-follow guides, role-based resource kits, and scalable “train the trainer” models to grow capability across your organisation.

  • Strategic Guidance & Planning

    Strategic Guidance & Planning

    Need a clear plan for where your systems are going next? We’ll work alongside you to align your digital tools with your wider goals, map out a practical roadmap for growth, and help you spot system gaps before they become problems. We also keep your strategy grounded, avoiding unnecessary tools or over-investment, and ensuring each change supports the big picture.

  • Ad-Hoc Problem Solving

    Ad-Hoc Problem Solving

    Sometimes you just need someone to help when things get stuck. Whether it’s a process that isn’t flowing properly, a form that won’t submit, or a “this-used-to-work” mystery, we’re here to help. You can think of us as your digital helpdesk, responsive, approachable, and full of practical fixes you can actually use.

Flexible Ways to Work Together

We know every organisation is different, so we offer a range of engagement models to fit your needs and budget:

  • Project-Based Support
    Tidy, time-bound pieces of work with clear deliverables and handover.

  • Monthly Retainer
    Ongoing, reliable support for teams who want peace of mind and a go-to expert on hand.

  • Training & Capability Building
    One-off or recurring workshops, drop-in sessions, and training resources tailored to your systems and team.

  • Virtual CIO / Digital Advisor
    Need senior strategic input but not a full-time tech lead? We can step in as your fractional digital advisor, bridging the gap between ops, strategy, and systems.


our Approach

Step 1: Get to Know You & Your Challenges

First, we take time to understand your organisation—your purpose, challenges, current systems, and where you want to go. We listen to your team's pain points, observe your workflows, and get a feel for your culture. Our goal is to understand not just what's not working, but why it matters.

Step 2: Untangle the
Mess

We’ll map out your current systems and processes, identifying where things get stuck, disconnect, or create unnecessary work. We'll figure out what's worth keeping, what needs tweaking, and what should be completely reimagined.


Step 3: Find Practical Solutions That Fit

Together, we'll explore options that align with your needs and budget. We promise to be direct about what will work and what won't. You'll get clear recommendations with practical next steps that won't require a second mortgage. We’ll make sure you understand the options in plain language, not tech jargon.

Step 4: Make It Happen & Build Your Capability

We don't just implement and disappear. We’ll help your team build confidence with new systems through training, support, and creating resources they'll actually use. Our goal is for your team to feel empowered, not dependent on us.

Step 5: Check In & Tune Up

Systems evolve, and so should your solutions. We'll check in on what's working, make adjustments, and ensure your organisation continues to grow with confidence.

Throughout this journey, our focus is on practical solutions that free your organisation to focus on its purpose, not its paperwork. And we promise to bring a bit of humor along the way, because technology doesn't have to be so serious!