Change Management & Digital Adoption

New systems fail when people aren't brought along for the journey.

We help your team embrace change, build digital confidence, and develop the skills to make transformation stick.

At Untangled, we focus on the human side of change. We help your team embrace new ways of working, grow their digital confidence, and develop the skills needed to make transformation stick.

Whether you're rolling out new software, reworking workflows, or shifting mindsets, we’ve got your back.

Our Approach to Sustainable Change

Change readiness assessments

We start by understanding where your people are at. Our assessments surface opportunities, concerns, and areas of strength so you can make informed decisions from the outset.

Custom Change Management Frameworks

We co-design a practical, values-aligned framework tailored to your organisation. No jargon. No fluff. Just a clear path forward.

Tailored learning that works

  • People learn in different ways, so we provide a mix of:

  • Easy-to-follow guides and visual walkthroughs

  • Bite-sized video explainers

  • Role-specific resources

  • One-on-one coaching for those who need extra support

Championing from within

We help you identify and grow internal champions, people who model the change, support their peers, and keep the momentum going.

Documentation without the headache

From step-by-step guides to FAQs and quick tips, we make sure your documentation is accessible, friendly, and actually gets used.

Post-Go-Live Support

Our job doesn’t end when the new system goes live. We stick around to coach, troubleshoot, and fine-tune until your team feels confident and capable.

Flexible Ways to Work Together

We know every organisation is different, so we offer a range of engagement models to fit your needs and budget:

  • Project-Based Support
    Tidy, time-bound pieces of work with clear deliverables and handover.

  • Monthly Retainer
    Ongoing, reliable support for teams who want peace of mind and a go-to expert on hand.

  • Training & Capability Building
    One-off or recurring workshops, drop-in sessions, and training resources tailored to your systems and team.

  • Virtual CIO / Digital Advisor
    Need senior strategic input but not a full-time tech lead? We can step in as your fractional digital advisor, bridging the gap between ops, strategy, and systems.

Our Approach

Step 1: Get to Know You & Your Challenges

First, we take time to understand your organisation—your purpose, challenges, current systems, and where you want to go. We listen to your team's pain points, observe your workflows, and get a feel for your culture. Our goal is to understand not just what's not working, but why it matters.

Step 2: Untangle the
Mess

We map out your current systems and processes, identifying where things get stuck, disconnect, or create unnecessary work. We'll figure out what's worth keeping, what needs tweaking, and what should be completely reimagined.

Step 3: Find Practical Solutions That Fit

Together, we explore options that align with your needs and budget. We promise to be direct about what will work and what won't. You'll get clear recommendations with practical next steps that won't require a second mortgage. We’ll make sure you understand the options in plain language, not tech jargon.

Step 4: Make It Happen & Build Your Capability

We don't just implement and disappear. I'll help your team build confidence with new systems through training, support, and creating resources they'll actually use. Our goal is for your team to feel empowered, not dependent on us.

Step 5: Check In & Tune Up

Systems evolve, and so should your solutions. We'll check in on what's working, make adjustments, and ensure your organisation continues to grow with confidence.

Throughout this journey, our focus is on practical solutions that free your organisation to focus on its purpose, not its paperwork. We promise to bring a bit of humor along the way, because technology doesn't have to be so serious!